This is for you out there supporting relatives, friends or customers… Trying to get a computer non-literary person to describe something over the phone (“now what does it say on your monitor?” “Dell”) or even have them do some tasks is an exercise in pain.
There are of course solutions, like VNC, but even setting them up is a pain. Copilot wraps up a VNC client and server, adds some Fogcreek server magic to work around firewalls, NATs and other barriers and allows almost instant, no-setup over the wire help.
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